Terms and Conditions

Welcome to Que Lo Que DR, a video streaming service provided by Que Lo Que DR,LLC. (“Que Lo Que DR”).

Que Lo Que DR offers streaming of live channels and on-demand content (“Content” or “Subscription Content”) available to you from time to time, either in packages or on a stand-alone basis, through www.Que Lo Que DR.com. 

Please read these Terms of Service (as defined below), as amended from time to time, carefully before creating an Account (defined below) with, or using the Services (defined below) from, Que Lo Que DR

By using, registering for, purchasing from, or submitting content to the Services, or otherwise indicating your acceptance of these Terms of Service, you affirm that you are 18 years of age or over, and agree to these Terms of Service. If you are under the age of 18, you are not permitted to register with Que Lo Que DR, or provide your personal information to Que Lo Que DR. These Terms of Service include warranty disclaimers and limitations of liability that should be carefully reviewed and considered prior to any use of the services. 

If you do not agree to comply with these terms, then you may not use the Services. If you object to anything in these Terms of Service, including the Privacy Policy (as defined below), or are dissatisfied with the Services, your sole and exclusive remedy is to discontinue using the Services.

1. General

These terms of service set out herein (“Terms of Service” or “Terms”) are between Que Lo Que RD (also “we”, “us”, “our”) and you. These Terms of Service apply to www.QueLoQueRD.com, and all corresponding domains, subdomains, web pages and websites associated therewith (collectively, the “Website”) and our video streaming service, Que Lo Que RD, that provide the Content, delivered over the Internet and the applications on consumer devices on which the Service is delivered. This includes, but is not limited to, desktop computers, mobile phones, tablets, media players and connected television devices (“Authorized Devices”), which link to or references these Terms of Service (collectively, with the Website, the ”Services”).

These Terms set forth the legally binding terms for your use of the Services and will remain in full force and effect while you use the Services. You are authorized to use the Services only if you agree to abide by all applicable laws, rules and regulations, and these Terms. 

For greater certainty, these Terms of Service do not extend to any Services subscribed for by or delivered to you in connection with your subscription for the Services directly with an Authorized Distributor through a transaction between you and that Authorized Distributor related to your subscription for the Services through an Authorized Device which enables you to subscribe directly from the Authorized Distributor. These Authorized Distributors may include by way of illustration but without limitation iTunes, Amazon Fire, ROKU, or GooglePlay.

2. Modifications

Que Lo Que RD reserves the right to change, modify, or amend these Terms at any time, or to impose new conditions on the Services (collectively, the “Changes”). You agree to review these Terms regularly for Changes by checking the Terms of Service on the Websites from time to time. All Changes will be effective (i) immediately upon notice thereof, which may be given by any means including, without limitation, posting on the Websites, by electronic or conventional mail, or by any other means or (ii) where required by law, 30 days after their publication through the Websites or your notification thereof by email or other means of electronic communication, as the case may be. Any use of the Services by you after such notice shall be deemed to be your acceptance of the Changes. If any modification to these Terms is unacceptable to you, you may immediately terminate your use of the Services.

3. Privacy Policy

Que Lo Que RD respects our customers’ privacy. Our collection, use, and disclosure of personal information in connection with the Services are governed by the Que Lo Que RD privacy policy (“Privacy Policy”). 

By using the Services you agree to the use of your personal information and information about how you use the Services, for the provision and operation of the Services. We may also use your personal information and usage data to personalize the Services to better suit your needs. Further information about how your personal information may be used and how to contact us can be found in the Privacy Policy, located at www.QueLoQueRD.ca/terms. Please take the time to review the important information contained in our Privacy Policy regarding our collection and use of this information. By using any of the Services, you are agreeing to the terms of the Privacy Policy and the collection, use and sharing of information, including without limitation your personal information, described therein.

4. Your Use of the Services

Que Lo Que RD is available to users in North America who have (i) registered for Que Lo Que RD (“Registered User”), (ii) are entitled to access Que Lo Que RD through free trials or promotions offered by Que Lo Que RD, or have agreed to pay to use Que Lo Que RD on a subscription basis in order to access certain Content (“Subscription Content”), or have been given access to Subscription Content by subscribing to Que Lo Que RD through platforms managed by third parties authorized by us (an “Authorized Distributor”), although limited portions of the Service may be available to users that do not satisfy both (i) and (ii). 

Your Authorized Distributor may deal with you directly for certain aspects relating to Que Lo Que RD, including payment, cancellation and other arrangements. You acknowledge and agree that Que Lo Que RD is not responsible for those dealings that are solely between you and your Authorized Distributor.

Except as stated in these Terms, all Content and Software provided through the Services are licensed non-exclusively and revocably to you for your private, non-transferable, non-commercial, limited use in North America, as set forth in these Terms. All rights in the Services, including all software, data, and content, including the Content, in or used in connection with the Services, (collectively defined as ”Que Lo Que RD Property”), belong to Que Lo Que RD and its licensors, and all

intellectual property rights and goodwill associated therewith shall remain with and accrue to Que Lo Que RD or its

licensors. This license and all use or access to Que Lo Que RD Property is expressly conditioned on your compliance with these Terms, other applicable agreements, if any, and all applicable copyright and intellectual property rights laws. While you may access, view, use and display the Services for your private use, you may not modify, adapt, arrange, translate,

reverse engineer, decompile, disassemble, reproduce, publish, transmit, publicly display, publicly perform, participate in the transfer or sale, create derivative works, or in any way exploit, any portion of the Que Lo Que RD Property, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, leasing, loaning,

sublicensing, retransmission, publication or commercial exploitation of any portion of the Que Lo Que RD Property will be permitted without the express written permission of Que Lo Que RD and any relevant third party copyrights owners. For the avoidance of doubt, you shall not exhibit any Content in any public viewing area or location for which an admission fee is charged expressly for the viewing of such Content. You may not bypass, disable, or circumvent any encryption, security, digital rights management or authentication mechanism in connection with the Services, or any of the Que Lo Que RD Property or services offered through the Services. The Services and content or services provided through the Services may contain security or technical features that will prevent use of content or services in violation of these Terms, and you will not circumvent these features without a legal right to do so.

In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made and no ownership rights shall be transferred. The foregoing provisions of Section 4 are for the benefit of Que Lo Que RD and its third party providers, contractors, licensees, and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf. Any unauthorized use, reproduction or distribution of any copyrighted materials, trade dress, marks, or any other intellectual property belonging to Que Lo Que RD, or any third party, is strictly prohibited and may be prosecuted to the fullest extent of the law.

Except as these Terms expressly grant, we and our licensors reserve all rights, interests, and remedies in connection with the Services and the Que Lo Que RD Property. Upon termination of these Terms, your Account, or license to any Que Lo Que RD Property, you will immediately cease use of the Que Lo Que RD Property.

Use of the terms ”own,” ”ownership”, ”purchase,” ”sale,” ”sold,” ”sell,” ”rent” or ”buy” on or in connection with the Services does not mean or imply any transfer of ownership of any content, data or software or any intellectual property rights from us or our licensors to any user or third party.

Your Authorized Distributor may deal with you directly for certain aspects relating to Que Lo Que RD, including payment, cancellation and other arrangements. You acknowledge and agree that Que Lo Que RD is not responsible for those dealings that are solely between you and your Authorized Distributor.

Except as stated in these Terms, all Content and Software provided through the Services are licensed non-exclusively and revocably to you for your private, non-transferable, non-commercial, limited use in North America, as set forth in these Terms. All rights in the Services, including all software, data, and content, including the Content, in or used in connection with the Services, (collectively defined as ”Que Lo Que RD Property”), belong to Que Lo Que RD and its licensors, and all

intellectual property rights and goodwill associated therewith shall remain with and accrue to Que Lo Que RD or its

licensors. This license and all use or access to Que Lo Que RD Property is expressly conditioned on your compliance with these Terms, other applicable agreements, if any, and all applicable copyright and intellectual property rights laws. While you may access, view, use and display the Services for your private use, you may not modify, adapt, arrange, translate,

reverse engineer, decompile, disassemble, reproduce, publish, transmit, publicly display, publicly perform, participate in the transfer or sale, create derivative works, or in any way exploit, any portion of the Que Lo Que RD Property, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, leasing, loaning,

sublicensing, retransmission, publication or commercial exploitation of any portion of the Que Lo Que RD Property will be permitted without the express written permission of Que Lo Que RD and any relevant third party copyrights owners. For the avoidance of doubt, you shall not exhibit any Content in any public viewing area or location for which an admission fee is charged expressly for the viewing of such Content. You may not bypass, disable, or circumvent any encryption, security, digital rights management or authentication mechanism in connection with the Services, or any of the Que Lo Que RD Property or services offered through the Services. The Services and content or services provided through the Services may contain security or technical features that will prevent use of content or services in violation of these Terms, and you will not circumvent these features without a legal right to do so.

In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made and no ownership rights shall be transferred. The foregoing provisions of Section 4 are for the benefit of Que Lo Que RD and its third party providers, contractors, licensees, and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf. Any unauthorized use, reproduction or distribution of any copyrighted materials, trade dress, marks, or any other intellectual property belonging to Que Lo Que RD, or any third party, is strictly prohibited and may be prosecuted to the fullest extent of the law.
 
Except as these Terms expressly grant, we and our licensors reserve all rights, interests, and remedies in connection with the Services and the Que Lo Que RD Property. Upon termination of these Terms, your Account, or license to any Que Lo Que RD Property, you will immediately cease use of the Que Lo Que RD Property.


Use of the terms ”own,” ”ownership”, ”purchase,” ”sale,” ”sold,” ”sell,” ”rent” or ”buy” on or in connection with the Services does not mean or imply any transfer of ownership of any content, data or software or any intellectual property rights from us or our licensors to any user or third party.

5. Registration

The Services require you to register by creating an account in order to enable certain features or receive certain information (“Account”). Que Lo Que RD will use the information you provide in accordance with Que Lo Que RD’s Privacy Policy. If you choose to register with the Services, your Account is private to you. The registration process requires you to create and use login credentials such as an email address, mobile phone number, or Customer ID, and you acknowledge and agree that Que Lo Que RD may rely on the subsequent use of your login credentials to provide access to your Account and the information you have provided. You have the right to share your Account information and login credentials only with members of your household living at the same address, who are at least 13 years of age (“Household Members”). You should safeguard your login credentials. Do not share your login credentials other than with Household Members, and take steps to prevent access to your Account by other persons. If you have any reason to believe that your Account information has been compromised, or that your Account has been accessed by a third party, you agree to immediately notify Que Lo Que RD by e-mail at [email protected] You are solely responsible for all use of your Account and login credentials, including use by Household Members, regardless of whether you authorized such access or use, and for ensuring that all use of your Account complies fully with these Terms. You are solely responsible for your own losses, and losses incurred by Que Lo Que RD and others (including other users) due to any unauthorized use of your Account or login credentials. We reserve the right to deny the creation of any Account at our sole discretion.

If you chose to use your mobile phone number in connection with the Services, you agree that we may contact you via phone or text message for administrative purposes. Even for Services for which Que Lo Que RD does not charge, standard message and rates may apply from your mobile or wireless device carrier. Your carrier may charge you for each text message sent and received. Contact your carrier for text messaging rates and terms applicable to your plan. You are solely responsible for any fees or charges incurred from participating in the Services. Under no circumstances will Que Lo Que RD, its third party service providers, or agents, be responsible or liable for any text messaging or wireless service charges incurred by you, any person responsible for charges related to the registered mobile or wireless device, or any person having access to the registered mobile phone or wireless device, or for any overcharge or billing error by or any billing dispute with any mobile or wireless device carrier.

6. Children and Parental Controls

You must be of the age of majority in the province in which you reside in order to be a Registered User. If you have authorized a minor to use the Services, then you agree to be fully responsible for: (i) controlling the minor’s access to, and use of the Services; and (ii) the consequences of any misuse by the minor should areas of the Services or Content include material that is inappropriate for minors. 

The Services are not intended to be used by children without involvement and approval of a parent or guardian. As the parent or legal guardian, you are responsible for monitoring your child’s access to, or use of, Services, as well as any communications made or received by your child on or through Services. You are also responsible for the use of your Account by your children or others. You acknowledge that some of the Content may be objectionable or age-inappropriate for some users. Please consider what is appropriate for your child and check any Content ratings and descriptions, where available, before you access any items or permit your child to do so. However, not all content is rated and parental controls may not apply to content that is not rated. In some cases, third parties provide the content ratings or descriptions for items, and Que Lo Que RD cannot guarantee the accuracy or completeness of that information. Some Content may be accessible by all users of that system or device, and parental controls on those systems or devices may not apply to certain types of Content.

7. Eligibility; Authorization

Use of any part of the Services is void where prohibited. By using the Services, you represent and warrant that (a) all information you submit is current, complete, truthful and accurate; (b) you will maintain and promptly update such information as necessary, so that it remains current, complete, truthful and accurate; (c) you are 18 years of age or older; (d) you have the authority to enter into these Terms; and (e) your use of the Services does not and will not violate any applicable law, regulation or agreement. We reserve the right to cancel any Account that uses, or that was created using, untruthful or inaccurate information or that was created for a primary purpose that violates these Terms. Termination of your Account may result in the termination of data or purchases associated with the Account.

8. Restrictions on Use

You specifically agree not to do any of the following: (a) conduct any activities that violate any local, provincial, or federal laws, including copyright or trademark infringement, defamation, invasion of privacy, violation of rights of publicity, identity theft, hacking, stalking, fraud, stealing or using without purchasing, where payment is required, any content or service and distributing counterfeit software or Accounts.; (b) intercept or attempt to intercept electronic mail not intended for you; (c) misrepresent an affiliation with any person or organization; (d) restrict or inhibit use of the Services by others; (e) upload, post, stream, or otherwise transmit content that contains a virus, corrupted data, a worm, spyware, a time bomb, or other computer program that may damage, interfere with, or disrupt the Services; (f) collect information about others (including online IDs, and e-mail addresses) without their consent; (g) download a file or software or include in a message any software, files or links that you know, or have reason to believe, cannot be distributed legally over the Services, or that you have a contractual obligation to keep confidential (notwithstanding its availability on the Services); (h) post or transmit through the Services any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, gives rise to civil liability or otherwise violate any law; (i) post or transmit through the Services any material which contains advertising or any solicitation with respect to products or services; (j) use the Services to advertise or perform any commercial solicitation, including, without limitation, the solicitation of users to become subscribers of other services competitive with the Services; (k) engage in any other conduct that in Que Lo Que RD’s discretion restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by Que Lo Que RD, may harm Que Lo Que RD or users of the Services or expose them to liability; (l) engage in deceptive or misleading practices; (m) attempt to hack or reverse engineer any code used in connection with the Services; or (n) sell, buy, trade, or transfer or share your login credentials, Account, or any personal access to the Services through any means or method, including by use of websites to or with any other person that is not a Household Member or otherwise expressly authorized under these Terms and Conditions.

Further, you agree that you will not (i) use any robot, spider or other automatic device, process or means to access the Services, (ii) use any manual process to monitor or copy any of the material on the Services or for any other unauthorized purpose without the prior written consent of Que Lo Que RD, (iii) use any device, software or routine that interferes with the proper working of the Services, (iv) attempt to interfere with the proper working of the Services, (v) take any action that imposes an unreasonable or disproportionately large load on Que Lo Que RD’s infrastructure, (vi) access, reload or ”refresh” transactional pages, or make any other request to transactional servers, more than once during any three (3) second interval, or (vii) incorporate the Content into, or stream or retransmit the Content via, any hardware or software application or make it available via frames or in-line links unless expressly permitted by Que Lo Que RD in writing.

9. Transactions

By completing a transaction through your Account, you are (i) agreeing to pay for all transactions made through your Account, including recurring charges for subscriptions that are not cancelled; (ii) authorizing Que Lo Que RD to charge your payment card for all fees due and payable for all your transactions; and (iii) agreeing to any applicable terms associated with use of the particular Service. UNLESS WE ARE REQUIRED BY LAW, WE WILL NOT PROVIDE A REFUND OR CREDIT FOR ANY REASON, INCLUDING WITHOUT LIMITATION, FOR ANY PERIOD REMAINING IN YOUR SUBSCRIPTION AFTER YOU CANCEL YOUR SUBSCRIPTION. THE PRICE APPLICABLE TO YOUR TRANSACTION WILL BE THE PRICE THAT WAS IN EFFECT AT THE TIME OF THE TRANSACTION. Special product, prices, and promotions are no longer valid once they are changed or removed. Prices listed do not include HST, GST or any other form of sales tax. Applicable taxes will be calculated and added at the time you complete a transaction.

10. Data Maintenance, Support, and Software Updates/Changes (if applicable)

(i) Que Lo Que RD may elect to provide you with customer support and/or Software upgrades, enhancements, or modifications (collectively, “Support”), in its sole discretion, and may cancel this Support at any time without notice to you.

(ii) Que Lo Que RD may, without notice or liability, collect non-personal information regarding your digital device(s) (“Digital Device(s)”), hardware and software through which you access Que Lo Que RD during the installation and/or use of the Software.

(iii) Que Lo Que RD may change, suspend or discontinue any aspect of the Software at any time, including the availability of any Software feature, database, or content.

(iv) Que Lo Que RD may impose limits on certain features and services, or restrict your access to parts or all of the Software or the Service, without notice or liability.

(v) Que Lo Que RD, its licensors and other third party suppliers reserve the right to delete data from their servers, prevent access to their servers, or to change data categories for any reason that Que Lo Que RD or third parties deem sufficient, in their sole discretion at any time, without notice.

(vi) Nothing in these Terms imposes upon Que Lo Que RD or Que Lo Que RD’s licensors any obligation to provide you with new, enhanced or additional Support at any time. (vii) Que Lo Que RD may connect remotely to, and run scripts on your Digital Device(s). As part of remote Support, Que Lo Que RD and its agents will have full access to your Digital Device(s) during such time.